customer: i have this blue box in the middle of my screen with a bunch of white squares all over it with pictures and letters.
me: it’s just your monitor’s menu, there should be an exit button on your monitor to turn it off.
customer: well i’m looking everywhere and i can’t see anything that turns this off. it says “osd” on it.
me: ok well just look for the button on your monitor.
customer: by monitor do you mean my keyboard?
me: no, i mean your monitor, your screen.
customer: oh well the only thing on my screen is the blue thing.
me: under the screen part, on your monitor, at the bottom, you should see a couple of buttons there.
customer: oh i see there are five buttons there is this ok?
me: yes just look at those and you should have an off button.
customer: i really need this working i wish i had never got the internet through you people.
me: well this isn’t a problem with the internet, this isn’t even a problem with your computer, it’s just your monitor’s menu.
customer: what do you mean monitor? you keep saying that. do you mean that little white box you folks gave me with all the lights on it?
me: no, your monitor is your screen.
customer: i’m moving the mouse and it won’t do anything.
me: you don’t need to use your mouse to do this just the buttons on your monitor.
customer: there’s a plus and a minus should i use these?
me: sure, give it a try.
customer: how many times do i press them?
me: i honestly couldn’t tell you it depends on your monitor.
customer: do you even work with computers?
me: yes, but this is not even a computer problem. it depends on your monitor. they’re all different. you just need to turn the menu off.
customer: well what can i do?
me: just play with it for a while and it’ll go away.
customer: all right, fine. bye.
me: bye.
why me?