so this woman calls in and says her internet connection isn’t working. she asks me if we are having any problems and i say no. i can’t ping her nic but the modem is online. so i figure i’ll just reset her modem and see if that helps. she gets all mad at me like “why?” and i’m here saying “to see if it helps you get online.” and she says “but why should resetting the modem matter?” and i said “because sometimes it helps.” and she says “well you said the problem isn’t on your end.” and i say “well the cable modem isn’t here it’s in your house.” and as we argue over whether to reset it or not i just reset it anyway. then she tells me her computer is off. so i get her to turn it on. she complains about how long it’s taking to boot up “shouldn’t this be high speed?” and i say “it’s high speed internet, it doesn’t make your computer faster.” once it’s on she still can’t get online. so i ask her what version of windows she’s using. she says “i don’t know, i never pay attention to these things.” so i say “well it should’ve just told you as the computer was booting up.” and she says “well why should i need to pay attention to that? i just want my internet to work.” so i’m getting annoyed here. i tell her to click her start menu. she’s like “why?” and i say “because i want you to open something.” so she says “ok fine.” and then i ask “does it say there what version of windows it is?” “no.” so then i say “ok click run and type in cmd.” and then she says “why?” so i say “because we need to check some things here.” and then she says “ok there is says it’s windows xp.” well aren’t you smart for figuring that out all on your own. so then i say “ok, now i want you to type in ipconfig.” and she says “why?” and i say “well you need to do some things in order to get a connection here.” and she says “i don’t see why i should have to do all this my other computer is working fine.” so i say “other computer?” and she says “yes, you should’ve known about that already.” she only has 1 ip address on her account. i ask her “so is this hooked up through a router?” and she says “yes.” then a beam of light shone down on me. i no longer had to help this socially inept old hag. i say “well if that’s the case the problem is between your router and your computer, so you’ll need to take a look at that yourself.” and she says “ok fine, bye.” so aside from the fact that she should never have called me up in the first place, that could have been way smoother if she had called with the intent of getting help instead of playing a game of 20 questions. retard.
